Reason Digital investigate how inclusive and accessible charity digital services have been throughout Covid, and how this could impact organisations and service users.
What we’re living through is unprecedented. Every experience, pattern and data point in 2020 is an anomaly… and what charities and their beneficiaries are contending with is no exception to this. Coronavirus has resulted in a massive, global shock to the system: in terms of health, society and the environment. As a result, there is a greater need for support, at a time when charities are more stretched than ever.
With offline services largely out-of-bounds, there is a renewed need for – and focus on – the extent to which charities have adapted to online outreach and delivery of those services. More specifically: can potential service users access online charity services, regardless of their accessibility needs? Coronavirus itself, as well as its numerous indirect effects, is hitting those with pre-existing health conditions (and, by proxy, those who may be relying on charities) disproportionately, so the need to make charity services both online and accessible has never been greater.